FAQ
Questions? Start here.
Everything you need to know about creating a request, working with drone pilots and using DroneHouze.
FOR CUSTOMERS
Finding and hiring a drone pilot
What is DroneHouze?
DroneHouze is a specialized contact and matching platform for drone services. Customers describe a project and can be connected with relevant independent drone pilots or service providers.
Is creating a request free?
Yes. Creating a customer request on DroneHouze is free and does not commit you to hiring a pilot.
How does the matching work?
DroneHouze uses the requested service, project description and location to identify relevant pilots whose registered services and coverage areas fit the project.
Will I receive several quotes?
A request can be made available to several relevant pilots. Whether and how many pilots respond depends on availability, location and the type of project.
Do I have to accept an offer?
No. You decide whether you want to continue with any pilot who contacts you.
How much does a drone service cost?
Prices vary depending on the project, location, flight requirements, equipment, processing and required permissions. The pilot determines and communicates the price directly to you.
Does DroneHouze issue the quotation?
No. Quotes and commercial terms are provided directly by the independent pilot or service provider.
Who do I enter into an agreement with?
Any service agreement is entered into directly between you and the selected drone pilot or service provider. DroneHouze is not a party to that service agreement.
Can both private individuals and companies use DroneHouze?
Yes. DroneHouze is intended for both private and commercial projects, including property, construction, solar, mapping, inspections and media production.
FOR DRONE PILOTS
Joining and receiving project requests
Who can register as a drone pilot?
Professional drone pilots and drone service providers can register their profile, services and geographic coverage. Pilots are responsible for meeting all legal requirements applicable to the work they accept.
Is pilot registration free?
Registration is currently free. DroneHouze may introduce paid lead access, subscriptions or other commercial plans in the future. Any applicable pricing will be clearly presented before a pilot purchases or subscribes to anything.
How will pilots receive project requests?
Requests are matched based on factors such as service category, project description and geographic coverage. Relevant opportunities can then be made available to matching pilots.
Can I choose my service area?
Yes. Pilots can define where they operate, for example using a city and service radius. This helps reduce irrelevant requests.
Can I choose which services I offer?
Yes. Profiles can specify services such as roof inspection, solar inspection, property photo and video, construction documentation, mapping, film and other drone services.
Do I have to respond to every request?
No. Pilots decide themselves which opportunities they want to pursue.
Does DroneHouze take part in my quotation or contract?
No. The pilot is responsible for pricing, quotations, contracts and delivery directly with the customer.
Does DroneHouze guarantee a certain number of jobs?
No. Registration or paid access does not guarantee a certain number of requests, customer responses or completed assignments.
RESPONSIBILITY & SAFETY
Who is responsible for what?
Does DroneHouze perform drone flights?
No. DroneHouze does not perform drone operations. Flights and services are carried out by independent drone pilots or service providers.
Who is responsible for drone licences and operator registration?
The pilot or service provider is responsible for having all registrations, certificates and qualifications required for each operation under applicable law.
Who is responsible for flight permissions and airspace restrictions?
The pilot is responsible for assessing the operation, checking applicable airspace restrictions and obtaining any permissions or authorisations required for the flight.
Who is responsible for insurance?
The pilot or service provider is responsible for holding any insurance required by applicable law and appropriate for the work performed.
Does DroneHouze verify every pilot?
Registration on DroneHouze does not by itself mean that a pilot has been independently verified by DroneHouze. Customers should confirm relevant qualifications, insurance and permissions before commissioning work. If DroneHouze introduces verified profiles, the checks included in that verification will be stated clearly.
Is DroneHouze responsible for the quality of the work?
DroneHouze facilitates contact and matching but does not perform or supervise the service. The selected pilot or service provider is responsible for the work they perform.
Who is responsible for privacy and data protection during a flight?
The pilot and customer must ensure that the planned operation and use of captured material comply with applicable privacy, data protection and other legal requirements.
Still have a question?
If you cannot find the answer here, contact us and we will help with questions about the platform.
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